Return Policy

At NH ELECTRICAL WORKS SDN. BHD., customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or cancellation under the terms below:

📅 Return Eligibility

You may request a return if:

  • The product is defective, damaged, or not as described
  • The request is made within 7 days of receiving the product
  • The item is unused, in its original condition and packaging

⚠️ Non-returnable items include:

  • Products that have been installed, tested, or used
  • Items damaged due to customer mishandling
  • Clearance or sale items (unless defective)

🔁 Return Process

  1. Contact us within 7 days via:
  2. Provide your order number, item details, and photos of the issue (if applicable).
  3. Once approved, send the item back to our address. Return shipping cost may be borne by the customer unless it’s our error.
  4. After inspection, you may choose:
    • A replacement, or
    • A store credit (valid for future purchases)

❗ We do not offer cash refunds at this time.

ℹ️ Notes:

  • Returns must be shipped within 3 days after approval
  • All returns are subject to inspection
  • NH ELECTRICAL WORKS SDN. BHD. reserves the right to reject returns that do not meet the above conditions

❌ Cancellation Policy

  • Order cancellations are only allowed before the item has been shipped out.
  • Once an order has been processed and dispatched, it can no longer be cancelled but may still be eligible for return (refer to Return Policy above).
  • To request a cancellation, please contact us immediately via:
  • Approved cancellations will be issued as store credit for future purchases.
  • NH ELECTRICAL WORKS SDN. BHD. reserves the right to refuse cancellation requests if the order is already in transit or delivered.